SHOPPING GUIDES

Welcome to the Fasile Shopping Guide! We aim to make your shopping experience smooth and enjoyable, so here's everything you need to know about shipping, product exchanges and returns, payments, gift options, and wishlist management

Services

Shipping
We partner with reliable carriers to ensure your made-to-measure garments arrive promptly and safely. Various shipping options are available.
Products
Our garments are crafted to meet the highest standards of quality and individuality. Each piece is made-to-measure, ensuring a perfect fit and unique style.
Exchanges & Returns
If you need to exchange or return an item, please ensure it's in its original condition. Our hassle-free process will guide you through the steps.
Payments
Choose from various secure payment options, including major credit cards and digital wallets.
Gift Options
Add a personal touch to your gift with our wrapping and personalized message options. Gift cards are also available.
Wishlist
Save your favorite items and purchase them later with our convenient wishlist feature.

Questions

1

How do I place an order?

Simply browse our collection, select your preferred items, choose your size or enter your measurements, and add them to your cart. Proceed to checkout and follow the instructions to complete your purchase.

2

Can I track my order?

Yes, once your order is shipped, you'll receive a tracking number via email. Use this number to track the status of your shipment on our website or the carrier's site.

3

What is your return policy?

We accept returns on items that are unworn and in their original condition. Contact our customer service within the specified return period to initiate the process. We'll provide you with a return label and instructions.

4

How can I contact customer support?

You can reach our customer support team via email, phone, or live chat on our website. We're here to assist you with any questions or concerns.

5

Do you offer gift cards?

Yes, we offer gift cards in various denominations. They can be purchased online and sent via email to the recipient, making them a perfect gift for any occasion.

CUSTOMER SERVICE

Chat
MON-FRI: 8:30 AM TO 8:00 PM
SAT: 10:00 AM TO 4:00 PM.
Social media
FACEBOOK fasilehelp
TWITTER @fasilehelp

CONTACT US

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TOKYO
NEW YORK